Cray Networks was established in 1999 when owner Ryan Gray came to the realization that "service" was severely lacking in the IT industry as a whole. Nobody knew what customer service was and technicians typically had no previous business experience whatsoever. After using numerous providers and researching viable options he decided to take matters into his own hands. With a degree in accounting, numerous years of business experience and years of experience with IT sales to Fortune 500 companies, it seemed to be the natural thing to do. A business plan was developed to serve ALL aspects of the IT role. Looking at the economic impact of all possible solutions and working closely together with the client to choose a solution that best fits their needs is the roadmap to all projects at Cray Networks. However, what works well with one company doesn't necessarily mean it will work with others. We keep this in mind and constantly research the market for products that perform well and meet the individual needs of each company. We strive everyday to perform with 100% satisfaction and treat every client as a family member. The greatest compliment is when our clients refer us to other family members and friends. We promise to do everything in our power to make your experience with us a rewarding one.
Cray Networks has grown in many ways throughout the years. We now offer services in Austin and all surrounding areas. Our services have greatly expanded. We now have dedicated people for web design, telephone and data cabling, telephone system support, Macintosh support, application and Exchange hosting - not to mention our new technicians waiting to troubleshoot your network problems.
Good people make the company. We have found that education is very important for our employees but must be coupled with real world experience - therefore we only hire individuals that possess both assets. We believe our employees are at the top of their game and the difference is apparent. While working with you we will continuously update and explain problems and resolutions to keep you abreast of all processes.
Cray Networks serves many clients in various industries and sizes, which brings not only a deep technical view to all of our clients but also an understanding of the business issues that can affect the decisions in IT solutions. Our technicians take the time to completely understand what a customer is looking for and can even help identify issues that the client is not aware of. Cray Networks believes that taking the time upfront to listen to customer expectations and needs is critical to delivering a solution that provides the customer with the highest return on investment possible for technology decisions.
Thank you for taking the time to read about us and I hope to hear from you soon.
Sincerely, Ryan Gray